Refund policy

 REFUND POLICY

1. Refund and Return Policy

Effective Date: June 2026

PartsBazar360 is committed to ensuring customer satisfaction through a transparent and equitable return process. This policy outlines the conditions under which returns and refunds are facilitated. All customers are advised to review these terms prior to finalizing a transaction.

1.1 Eligibility Period for Returns

Requests for returns or refunds must be formally submitted within a thirty (30) day period following the date of delivery. To qualify for a return, the merchandise must remain in its original, uninstalled condition and be returned in its primary packaging, inclusive of all components and documentation.

1.2 Permissible Grounds for Return

  • Delivery of incorrect items or specifications not matching the order.

  • Receipt of goods that are damaged or defective upon arrival.

  • Identification of inherent manufacturing faults.

1.3 Exclusions and Non-Returnable Items

  • Merchandise that has been installed, utilized, or modified in any capacity.

  • Claims initiated beyond the thirty (30) day post-delivery eligibility window.

  • Items returned without their original manufacturer packaging.

  • Errors in procurement attributable to the buyer, such as incorrect vehicle make, model, or year selection.

1.4 Formal Return Authorization Procedure

Unauthorized returns will not be processed. Customers must obtain prior written approval from the PartsBazar360 support team. To initiate this process, please submit your order number and a comprehensive description of the discrepancy to:

Email: partsbazar360@gmail.com | Telephone: +971 56 497 4989

Upon validation of the request, instructions for the logistics of the return will be provided.

1.5 Processing of Refunds

Following the receipt and forensic inspection of the returned merchandise, PartsBazar360 will issue a formal notification regarding the status of the refund. Approved refunds are remitted to the original payment instrument within five (5) to seven (7) business days.

Administrative Disclaimers:

  • Logistics and shipping expenditures are strictly non-refundable.

  • In instances of buyer error, the customer assumes full liability for return shipping costs.

  • PartsBazar360 shall not be liable for ancillary costs, including but not limited to labor, installation, towing, or vehicle rentals.

1.6 Order Cancellation Policy

Orders may be cancelled only prior to dispatch. Once a shipment has been initiated, the order is subject to the standard Return Policy. Immediate notification of cancellation intent is required.

2. Terms of Service

Effective Date: June 2026

By accessing the PartsBazar360 platform, users agree to comply with and be bound by the following Terms of Service.

2.1 User Obligations and Eligibility

Users must be at least 18 years of age. Accessing our services constitutes a legal agreement to use the platform solely for lawful purposes. Prohibited activities include unauthorized access attempts, data scraping, or the transmission of misleading content.

2.2 Product Representations and Pricing

While we strive for precision in product descriptions and pricing, we reserve the right to rectify errors and cancel orders influenced by technical inaccuracies. Prices are denominated in UAE Dirhams (AED) and include applicable taxes.

2.3 Intellectual Property and Liability

All proprietary content, including logos and text, remains the exclusive property of PartsBazar360. Our liability is capped at the purchase price of the specific product in question.

2.4 Governing Law and Jurisdiction

These terms are governed by the laws of the United Arab Emirates. Any legal disputes shall fall under the exclusive jurisdiction of the courts of Sharjah, UAE.

3. Corporate Contact Information

Registered Address: Plot No. 6532-2, Emirates Industrial City, Sharjah, United Arab Emirates

Inquiries: +971 56 497 4989 | partsbazar360@gmail.com