This Buyer Policy constitutes a binding agreement between the buyer ("User," "you," or "your") and PartsBazar360 ("Company," "we," or "our"). By completing a transaction or utilizing the services available at partsbazar360.com, the buyer unconditionally acknowledges and agrees to the terms set forth herein.
PartsBazar360 is committed to providing all buyers with a secure, transparent, and efficient purchasing experience. Registered and guest buyers are entitled to the following:
Access to a comprehensive multi-category product catalogue encompassing auto parts, industrial supplies, electronics, and additional product lines.
Verified seller listings featuring accurate product descriptions, specifications, and compatibility data.
Secure payment processing through internationally recognized and encrypted payment gateways.
Domestic delivery services across all seven emirates of the UAE and international shipping to eligible destinations worldwide.
A thirty (30) day return window on all qualifying merchandise, subject to the conditions outlined in the Refund Policy.
Dedicated customer support for all order-related matters, disputes, and general enquiries.
All individuals and entities utilizing the PartsBazar360 platform as buyers are required to adhere to the following obligations:
Furnish accurate, complete, and current billing, shipping, and contact information at the point of checkout. PartsBazar360 assumes no liability for delivery failures arising from incorrect or incomplete address data.
Independently verify product compatibility prior to completing a purchase, particularly in respect of automotive components. Each product listing incorporates a detailed vehicle compatibility section for this purpose.
Carefully review all product descriptions, imagery, OEM references, part numbers, and compatibility data before finalizing an order.
Execute all payments in a timely, legitimate, and authorized manner.
Utilize the platform exclusively for lawful commercial purposes in accordance with applicable UAE federal and emirate-level legislation.
Maintain respectful, professional, and constructive communication with sellers and the PartsBazar360 support team at all times.
For all automotive components listed on PartsBazar360, it is the sole and exclusive responsibility of the buyer to confirm product compatibility with the intended vehicle prior to purchase. Detailed compatibility information, including applicable year, make, model, and submodel, is provided within each product listing.
In cases of uncertainty, buyers are strongly advised to contact our support team prior to placing an order, providing the vehicle identification number (VIN) where applicable. PartsBazar360 assumes no liability for components procured on the basis of buyer error, including but not limited to incorrect vehicle make, model, year, or specification selection.
In the event of a discrepancy, damage, or order-related concern, buyers are required to contact PartsBazar360 directly prior to initiating any external dispute resolution process or payment chargeback proceedings.
All formally submitted complaints are thoroughly investigated and resolved in a fair, impartial, and timely manner. PartsBazar360 reserves the right to request supporting documentation, including photographic evidence, order references, and proof of delivery, during the investigation process.
The following activities are strictly prohibited on the PartsBazar360 platform and constitute a material breach of this Policy:
Submission of fraudulent, false, unauthorized, or speculative orders.
Initiation of return or refund requests for items that have been installed, utilized, modified, or otherwise rendered non-resalable.
Misuse, exploitation, or circumvention of the returns and refund process.
Any attempt to manipulate, falsify, or unduly influence product reviews, seller ratings, or platform integrity metrics.
Engaging in any form of conduct that disrupts, damages, or impairs the operations of the PartsBazar360 platform or its affiliated sellers.
Confirmed violations of this Policy may result in the immediate suspension of platform access, permanent account termination, and, where applicable, referral to the relevant UAE legal authorities.
PartsBazar360 reserves the right to amend this Buyer Policy periodically to reflect changes in operational procedures or applicable legal requirements. All amendments are effective immediately upon publication. Continued use of the platform following such amendments constitutes the buyer's acceptance of the revised terms.
